Trener
m.sc. Olga Guseva MBA, PhD, CCXP
Certificirani CXPA trener (Customer Experience Professionals Association)
Olga Guseva je po završetku univerzitetskog obrazovanja završila i Master studij u Saint Petersburgu, a MBA studije – specijalizaciju u Bostonu. Nakon toga završava i PhD studije u Saint Petersburgu. Od radnih iskustava posebno ističe poziciju Marketing menadžera u British Airlines za Rusiju, zastupništvo za Rusiju za američkog proizvođača Jet Ski, te rad kao trener za Customer Experience Professional Association.
Trenutno je jedan od malobrojnih trenera za CXPA i Ambasador CXPA. Koautor je dvije knjige o CX-u. Olga je Managing partner u Integria Consult, jedne od nekoliko konsultantskih kuća u Rusiji koje su posvećene Customer Experience biznisu. U 2020. je bila u TOP 150 Global CX Thought Leader. CCXP (Certified Customer Experience Professional).
Olga je također jedini certificirani CXPA trener u istočnoj Evropi, a jedna od malobrojnih u svijetu. Vođa je International Customer Experience Masterclass u Rusiji. Član je EEC, international Senior-level CX consultancy group. Certified MRI (Market Responsiveness Index) customer culture management and transformation specialist. Član žirija u nekoliko CX kategorija: Russian CX Awards, International CX Awards, CX Leader of the Year, DACH CX Awards, Russian CX World Awards. Autor je CX bloga na https://integriaconsult.ru/blog/
Govornik na
Experia Summit (Sweden)
eCommerce WorldWide Cross Border Summit (UK, Birmingham)
CX conference Live Service (St. Petersburg, Russia)
Opening Service of the Future (Moscow, Russia)
CX Forum (Vladivostok, Russia)
Keynote speaker of the Russian CX Awards Ceremony 2019 (Moscow, Russia)
Panelista i član žirija na konferencijama
CXM – Customer Expereince Magazin: CX Star Panelist
https://cxm.co.uk/and-here-are-the-panelists/
Customer Centricity World Series Judge
https://customercentricityworldseries.com/judges/
European Customer Awards Judge
https://europeancustomerawards.com/judges/
2021 CXPA RTP – CXPA Recignized Training Provider
https://www.linkedin.com/posts/cxpa_ccxp-cx-activity-6757644003459629056-xpwn